Responsible Gambling

At Kings Chance we take responsible gambling seriously. We want play to stay safe and under control, and we provide straightforward tools and clear guidance so players can set their own limits. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and to reach out for support. Our team is available to help with any request related to safer play.

Our responsible gambling principles

We promote responsible gambling by making controls accessible, by training our support staff to respond to concerns, and by protecting vulnerable players. We respect each player’s right to set boundaries and to pause activity when needed. Decisions about account restrictions or self-exclusion are handled promptly and confidentially.

Activity-control tools

We offer a set of account tools you can use any time from your profile or by contacting support. These options are designed to help you manage spending, time spent and overall activity.

Deposit limits

Set daily, weekly or monthly deposit limits via your account settings or ask support to apply limits for you. Limits are applied immediately and help prevent overspending by reducing the amount available for future deposits.

Loss limits

You can request loss limits that cap the amount you can lose over a set period. Loss limits work alongside deposit limits to give you another layer of control over how much you risk on the site.

Time limits and session reminders

Use session reminders and session time limits to monitor how long you play. You can opt in to periodic pop-ups showing time spent and current net results. Short breaks and account time-outs are available from 24 hours up to longer periods on request.

Temporary and permanent self-exclusion

If you need a longer break, request self-exclusion and your account will be suspended for the chosen period. During self-exclusion we block logins and deposits and pause marketing communications. For permanent closures, contact support and we will assist with account closure and any next steps.

Recognizing problem gambling

Warning signs include chasing losses, borrowing to gamble, hiding gambling activity, changed sleep or eating patterns, and difficulty sticking to limits. If you or someone close to you shows these signs, consider using the tools above and seeking professional help.

Practical tips for staying in control

Set realistic deposit limits, schedule regular breaks, treat gambling as entertainment rather than a way to make money, and avoid playing when stressed or tired. Keep a record of your play and review it regularly to make sure it fits your budget and lifestyle.

Professional help and support organisations

If you need support beyond our tools, contact a local helpline or a professional service. Useful organisations for Canadian players include ConnexOntario, the Centre for Addiction and Mental Health (CAMH), BeGambleAware and Gamblers Anonymous. If you would like help connecting to services, contact our support team at [email protected].