Kings Chance Casino Privacy Policy

This Privacy Policy explains how Kings Chance collects, uses and protects personal information when you register, play or otherwise interact with our online casino services in Canada. We value your privacy and set out below the types of information we collect, why we need it, how we keep it secure and the choices you have about your data.

Types of data we collect

Personal data

When you open an account or contact us we collect personal data such as your full name, date of birth, address, email, phone number, ID documents for verification, and payment details. This information is used to verify your identity, process deposits and withdrawals, and meet anti-money-laundering checks where required.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, and log data. We also record game activity, session times and error reports to maintain and improve the service and to detect suspicious activity.

Transactional data

Transactional records include deposit and withdrawal history, bets, wins and losses, bonus activity and loyalty points. This data is used for account management, dispute resolution, reporting and to meet regulatory and tax obligations where applicable.

How we use your information

We use personal and technical information to operate your account, verify identity, process payments, prevent fraud, provide customer support and comply with legal requirements. Transactional data helps us maintain accurate records and respond to account queries. We may also use aggregated or anonymized data for internal analytics and service improvements.

Data protection practices

We protect your information using industry-standard technical and organizational measures such as SSL encryption, secure storage, access controls and regular staff training. Only authorised personnel and third-party providers with a business need can access personal data. While we take reasonable steps to secure data, no system can be completely risk free.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember preferences, analyse performance and deliver relevant communications. You can manage cookie preferences via the cookie banner, browser settings or device controls. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We share personal data with trusted third parties who perform services on our behalf, such as payment processors, identity verification services, fraud prevention providers, game and platform suppliers, and analytics vendors. We may disclose information if required by law or to protect our rights. Third parties are contractually required to handle your data securely and only for specified purposes.

User rights - access, correction and deletion

You have the right to access, correct or request deletion of your personal data where permitted by law. You may also object to certain processing or ask us to restrict use. To exercise your rights, update your account settings or contact us at [email protected]. We will respond to requests in line with applicable privacy laws. Note that we may retain anonymized or limited records for legal, tax or security purposes even after account closure.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site with a revised effective date. Continued use of our services after updates means you accept the revised policy.